Tutorial: How To Fix Lumia Spinning Gears Problem

Sometimes after OTA update or Resetting, the Lumia get stuck to ‘Spinning Gears’. If the ‘spinning gears’ remains on the screen for more than 60 minutes, then something is wrong with the process and recovery actions are needed.

Here are the two methods:

1. Try to Restart your phone: This does not reset your Microsoft Account (Windows Live) ID or remove any personal data.

• Press and hold the Power and Volume Down keys simultaneously until the phone vibrates. After this the phone should start up normally.

If resetting does not help, you have to make an OS reset. This erases all personal content on your phone, including text messages and apps that you been purchased and downloaded (may be re-downloaded again) will be erased, and the phone will be restore to the factory settings.

2- OS Reset: Follow these steps to perform OS reset with the phone keys:

Step 1:

• Press and hold power and volume down key.
• Phone vibrates (release the keys)
• Right after this press and hold the volume down key down
• Exclamation mark (!) is shown on the screen (release the volume down key)

Step 2:  Then input the keys in the following order:

1. Volume up
2. Volume down
3. Power
4. Volume down

The phone will then reset and boot up automatically (Please note that this may take several minutes.). If this doesn’t work, then contact Nokia customer care.